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Circuits Assembly Opens 2009 Service Excellence Awards |
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Written by Chelsey Drysdale
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Saturday, 16 August 2008 |
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ATLANTA – Beginning Oct. 14, Circuits Assembly seeks participants for its annual Service Excellence Awards (SEAs) for EMS providers and electronics assembly equipment, material and software suppliers. Now in its 17th year, the SEAs honor companies in electronics manufacturing for excelling in the critical area of customer service, allowing participants to benchmark customer service against their peers.
“The SEAs remain the only competition that rates a company’s abilities based on direct customer feedback,” says Circuits Assembly editor in-chief Mike Buetow. “When you consider the cost to conduct third-party research, possibly winning an award in addition to the data participants receive is icing on the cake.” Customers are surveyed to determine a participating company's level of customer satisfaction in various categories, including dependability/timely delivery; ease of use; manufacturing quality; responsiveness to requests and changes; technology, and value for the price. All customer responses and ratings are tabulated by a third party and provided in a confidential report to the participating company. The SEAs recognize four categories of EMS providers based on revenues (under $20 million; $20 million to $100 million; $101 million to $500 million, and over $500 million) and the following categories of suppliers: automation and handling equipment; cleaning processing or materials; device programming equipment; dispensing; pick-and-place; repair and rework; screen printing; test and inspection; materials (solder paste); soldering equipment, and manufacturing or supply chain management software. Circuits Assembly will honor winners during the Apex trade show on March 30, 2009. Proceeds from the program help fund the SMTA's Charles Hutchins Educational Grant. |
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