Speedline Offers RemoteTech Remote Diagnostics Software
RemoteTech remote diagnostics service allows Speedline's support center to remotely diagnose and solve customer equipment and application problems.
Customers can expect improved troubleshooting and problem solving over the Internet and telephone, minimizing field service visits, cutting mean time to repair, lowering maintenance costs and reducing staff technical training.
The secure service allows Speedline to access equipment recipe files and error logs, facilitating software upgrade uploading.
The diagnostic services are available for most of Speedline's products currently in production. The customer's equipment must have an Ethernet card or modem, be connected to the Internet and use Microsoft Windows.
The services will be free of charge during the equipment's warranty period and will be included in the company's Protection Plus service contract. Can be purchased on a per-machine basis.
