BINGHAMTON, NY -- Frost & Sullivan has named Universal Instruments as recipient of its 2004 award for customer service leadership.

In a press statement the research firm said Universal won for its proactive service partnership approach that meets both the stated and unstated requirements of its customers globally.
 
Frost & Sullivan presents the award annually to the company that has demonstrated excellence in customer service leadership within the industry. 

"In the evolving world of electronic assembly, Universal has a refreshingly proactive and predictive approach to customer service in the surface mount technology placement equipment market," says Frost & Sullivan senior research analyst Vikram Shanbhag. "This includes the establishment of a highly networked global service infrastructure with regional hubs to meet specific customer needs."
 
Universal has a network of over 200 service personnel around the globe. New service offerings such as support continuance, and a focus on service partnership initiatives have set Universal apart from competitors, Frost said.