ATLANTA – CIRCUITS ASSEMBLY today opened registration for its annual Service Excellence Awards (SEAs) for EMS providers and electronics assembly equipment, material and software suppliers. 

Now in its 23d year, the SEAs honor companies in electronics manufacturing for excelling in the critical area of customer service, permitting participants to benchmark customer service against their peers. It is the only industry awards program that uses direct customer feedback to determine best-in-class.
 
“Competing in the SEAs is a compelling yardstick unto itself because it’s each entrant’s own customers that are performing the grading,” said Mike Buetow, editor in chief of CIRCUITS ASSEMBLY. “The number of entrants has been growing, which we take as a sign that more companies are seeking third-party recognition of their customers’ satisfaction.”
 
Customers are surveyed to determine a participating company's level of customer satisfaction in various categories, including dependability/timely delivery; ease of use; manufacturing quality; responsiveness to requests and changes; technology, and value for the price. All customer responses and ratings are tabulated and provided in a confidential report to the participating company.
 
The SEAs recognize four categories of EMS providers based on revenues (under $20 million; $20 million to $100 million; $101 million to $500 million, and over $500 million), and the following categories of suppliers: automation and handling equipment; cleaning processing or materials; device programming equipment; dispensing; pick-and-place; repair and rework; screen printing; test and inspection; materials (solder paste); soldering equipment; automation/manufacturing software (not ERP/MRP), and supply-chain/ERP/MRP software.
 
CIRCUITS ASSEMBLY will honor winners during the IPC Apex Expo trade show on Feb. 24, 2015, in San Diego.

For more information, visit http://circuitsassembly.com/ca/index.php/editorial/service-excellence-award.

To register, visit https://www.regonline.com/2015serviceexcellenceawardsregistration.

The deadline to enter is Sept. 26, 2014.