Circuits Assembly Online Magazine - CIRCUITS ASSEMBLY SEA Awards Registration Now Open

SMYRNA, GA -- What do BEST, DEK, Assembléon, Key Electronics, Kyzen and Mack Technologies have in common? Their customers say they provide industry-leading customer service.

CIRCUITS ASSEMBLY is now accepting entries for the 18^th annual Service Excellence Awards (SEAs) – the premier awards program for electronics manufacturers.

The SEAs honor EMS providers who excel in the critical area of customer service. All participants receive a custom report that includes candid feedback from their customers and shows how they measure up to competitors.

How it works. Registrants have a few weeks to provide a list of your best customers. We survey them to determine their level of satisfaction. (Once registration is complete, registrants receive a survey link to provide customers’ contact information.) After the scores are totaled, the highest-ranked companies will be presented awards during Apex 2010 in Las Vegas.

Participants' customers are surveyed to determine satisfaction in various categories, including:

Dependability/timely delivery.
Ease of use.
Manufacturing quality.
Responsiveness to requests and changes.
Technology.
Value for the price.

All customer responses and ratings are tabulated by a third party and provided in a confidential report to the participating company. None of this information is provided to other parties or participants.

EMS categories. EMS providers compete in four categories: under $20 million; $20 million to $100 million; $101 million to $500 million, and over $500 million. The top-scoring company in each category will be recognized, but awards will also be given to those who score highest in the individual categories (e.g., Dependability/timely delivery, etc.). To be eligible for the EMS category, entrants must have a minimum of three years performing EMS work. (Entrants for other categories have no minimum experience requirements.)

Supplier categories. Equipment, material or software supplier awards will be presented in each of the following categories: automation and handling equipment; cleaning processing or materials; device programming equipment; dispensing; pick-and-place; repair and rework; screen printing; test and inspection; materials (solder, encapsulants and adhesives),soldering equipment and manufacturing and supply chain management software.

For more information, visit http://circuitsassembly.com/cms/sea-award. To register, visit regonline.com/2010seas.The deadline for entries is Nov. 24.