SAN DIEGO – EPIC Technologies, Applied Technical Services and Burton Industries took home top honors in CIRCUITS ASSEMBLY's annual Service Excellence Awards announced last night.

The SEAs recognizes companies that received the highest customer service ratings, as judged by their own customers, during a ceremony at the IPC Apex Expo in San Diego.

In the EMS category, the overall winners were EPIC Technologies (sales of $101 million to $500 million), Applied Technical Services (sales of $20 million to $100 million), and Burton Industries Inc. (sales under $20 million).

The EMS companies with the highest scores in each of five individual service categories also received awards. (Overall winners were excluded from winning individual categories.) In the small-company category, Spectrum Assembly took top honors for dependability and responsiveness, and tied Accu-Sembly for first place in quality. Accu-Sembly also won for technology and value.

For firms with revenue between $20 million and $100 million, Electronics Systems Inc. took first place in dependability and value, and tied ACD for responsiveness. ACD also scored the technology award. Western Electronics took home the quality top prize.

For EMS companies with revenue between $101 million and $500 million, Mack Technologies swept all five individual categories.

Electronics assembly equipment award winners were Assembléon for pick-and-place; DEK for screen printing; Kyzen for cleaning/processing materials; Nordson YESTech for test and inspection; Nordson EFD for materials; Nordson Asymtek for dispensing; and KIC for soldering equipment. Aegis Industrial Software received top honors in the automation/manufacturing software category.

Customers of SEA participants rated each company on a scale of 1 (poor) to 5 (superior) in five service categories.

This is the 20th year CIRCUITS ASSEMBLY has sponsored the awards program.

Discuss this year's IPC Apex Expo with Mike Buetow at PCB Chat on March 2 from 2 to 3 pm EST.

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