ATLANTA – CIRCUITS ASSEMBLY opened registration for its annual Service Excellence Awards (SEAs) for EMS providers and electronics assembly equipment, material and software suppliers.

Now in its 24th year, the SEAs honor companies in electronics manufacturing for excelling in the critical area of customer service, permitting participants to benchmark customer service against their peers. It is the only industry awards program that uses direct customer feedback to determine best-in-class.
 
“In a hypercompetitive business like EMS, nothing distinguishes a company more than service,” said Mike Buetow, editor in chief of CIRCUITS ASSEMBLY. “It’s the one area where companies can truly shine.”
 
Customers are surveyed to determine a participating company's level of customer satisfaction in various categories, including dependability/timely delivery; ease of use; manufacturing quality; responsiveness to requests and changes; technology, and value for the price. All customer responses and ratings are tabulated and provided in a confidential report to the participating company.
 
The SEAs recognize four categories of EMS providers based on revenues (under $20 million; $20 million to $100 million; $101 million to $500 million, and over $500 million), and the following categories of suppliers: component storage systems; automation and handling equipment; cleaning processing or materials; device programming equipment; dispensing; pick-and-place; repair and rework; screen printing; test and inspection; materials (solder, encapsulants, and adhesives); soldering equipment; automation/manufacturing software (not ERP/MRP), and supply-chain/ERP/MRP software.
 
CIRCUITS ASSEMBLY will honor winners during the IPC Apex Expo trade show on Mar. 15, 2016, in Las Vegas.

For more information, visit http://circuitsassembly.com/ca/editorial/service-excellence-award.html.

To register, visit https://www.regonline.com/2016serviceexcellenceawardsregistration.

The deadline to enter is Oct. 21, 2015.

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