Is round-the-clock engineering any way to live?
IDLENESS, n. A model farm where the devil experiments with seeds of new sins and promotes the growth of staple vices.
– Ambrose Bierce, The Devil’s Dictionary.
What makes a marketing expert a Marketing Expert?
What distinguishes a soft skill from a hard skill?
Is expertise conferred with an MBA at the tender age of 27? (How can somebody be considered a master of anything at 27?) Does wisdom come from meeting one’s quota nine reporting periods out of 10? Is it filling up spaces with arcane verbiage, hoping the reader is overwhelmed and won’t ask impertinent questions, like what does this all mean, and how does it benefit me?
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An out-of-body experience leads to introspection.
By the time you read this, I’ll be having an anniversary of sorts. Commemorating, not celebrating.
Your life can change in an instant. Let me explain.
Two years ago, at the end of May 2019, our team exhibited a new CT scanning machine at an aerospace trade show in Southern California. Nothing newsworthy there. Display the machine, a kind of entry-level CT scanning system; answer questions from any and all; harmlessly scan a few souvenir water bottles to interactively show the novelty of nondestructive 3-D imaging. Do the usual glad-handing and manufactured sincerity that comes with the show gig. Expectantly snag a few promising leads over three tedious days. Inspire somebody to part with their cash. Show team solidarity around our maypole of a machine by memorializing the moment with a group photo. Say kumbaya, crate it up and dodge forklifts while prepping for shipment back north to our facility. There the system will go into working display as a demo unit. Goodbye, crate. Mission accomplished, take the rest of the week off and enjoy the sights and sounds of Southern California, rekindling my youth and visiting friends, savoring the week’s success over cocktails with broiled fish in Seal Beach. Life is good.
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Or even mildly irritated. So watch those catchphrases.
As we move into 2021, I resolve to renew my approach to doing business, call things as they really are, and exile all my peeves into permanent residence, where they belong, in their appropriate circle of Hell, apropos Dante Alighieri.
That’s right: we’re talking Inferno.
Flames have consequences.
Nine circles. Nine gripes. All therapy.
In ascending order of severity.
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What’s more in need of rehabilitation? The bonepile, or supplier gateway?
Hello, I would like to get some information about your capabilities for Bonepile Rehabilitation. I have some legacy circuit cards that were previously tested on a FACTRON 750. Can you reverse engineer the schematics/gerbers from a known good board? Once you have diagnosis (sic) the problem on a failed board, can you also perform the repair? Are you cybersecurity certified for ITAR data?
This is how an unsolicited customer engagement often begins. No unusual requirements here, other than the obvious need for remedial grammar lessons.
“Yes, yes and yes.”
Good. Then you may be able to assist us. What is your process?
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Sales pitches from Chinese board shops should come with arthritis medication.
Dramatis PersonaE (in order of appearance):
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If only defects were in as short supply as logic and wisdom.
This is what happens when the pyramid inverts and falls on little old unsuspecting you. Just what you deserve for minding your own business.
“We need to audit your quality system. You’re a new vendor with contingent qualification. We can’t make it permanent without an audit.”
What do you mean we’re a new vendor? We’ve been doing business with you for 11 years.
“Doesn’t matter. New regime in place. Since you’re a great big unknown to us, who are new, consider yourself, as we do, a new vendor. Clean slate. Get used to it. Plus, you had a recent test escape, and we need to determine the root cause. Might as well do the full workup.”