News
BINGHAMTON, NY -- Frost & Sullivan has named Universal Instruments as recipient of its 2004 award for customer service leadership.
In a press statement the research firm said Universal won for its proactive service partnership approach that meets both the stated and unstated requirements of its customers globally.
Frost & Sullivan presents the award annually to the company that has demonstrated excellence in customer service leadership within the industry.
"In the evolving world of electronic assembly, Universal has a refreshingly proactive and predictive approach to customer service in the surface mount technology placement equipment market," says Frost & Sullivan senior research analyst Vikram Shanbhag. "This includes the establishment of a highly networked global service infrastructure with regional hubs to meet specific customer needs."
Universal has a network of over 200 service personnel around the globe. New service offerings such as support continuance, and a focus on service partnership initiatives have set Universal apart from competitors, Frost said.
BANBURY, UK - General Hybrid UK, a contract electronics manufacturer, has been purchased by a group of its executives and will change its name to Copernica.
The new management group is led by former general manager Alan Longland. Most of the staff will be retained, according to news reports.
The company designs and manufactures thick-film hybrid circuits, PCB assemblies and high-voltage resistors. It also distributes some components.
It was formerly part of the HiDensity Group, a Swiss company.
CANNES, France - Flextronics and Microsoft Corp. have codeveloped a GSM/GPRS mobile phone platform based on Windows Mobile software. The companies announced the new software today at the 16th annual 3GSM World Congress.
Called Peabody, the new platform offers OEMs access to more than 18,000 applications for product line customization. Applications include messaging, music, video, pictures and gaming.
"As mobile phones become increasingly customized consumer products, OEMs are under pressure to produce low-cost, feature-rich phones that address the demands of this growing market," said Tom Deitrich, vice president of ODM Products, Flextronics.
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