Yamaha Motor Europe Robotics division establishes Customer Service & Support Function for FA Section
With factory-backed maintenance, repair, and upgrade, Yamaha Motor delivers full lifecycle support for growing customer base
Yamaha Motor Europe FA Section has opened a new Customer Service & Support function to provide expert support for customers throughout the European region. Based at the Yamaha Motor Europe headquarters in Neuss, Germany, the Customer Service & Support is ready to work with system integrators and end users to provide factory-backed maintenance, repair, and upgrade services for deployed applications.
“We started FA Section to bring Yamaha robot technology to Europe and in a short time have helped many companies in diverse industry sectors transform processes such as materials handling, production assembly, and packaging,” said Mr. Ryosuke Nakamura, General Manager of Yamaha Motor Europe FA Section. “The new service engineering department now augments our solution-engineering capabilities to provide full lifecycle support for our growing customer base.”
The FA Section Service Engineer Department is active from February.2020 and ready to book customer-service appointments. For further information please visit the Yamaha Motor Europe FA Section website at https://www.yamaha-motor-im.de/en/fa/.
ABOUT YAMAHA Robotics FA Section
Yamaha Motor Factory Automation Section (FA Section), a subdivision of Yamaha Motor Robotics Business Unit in Yamaha Motor Corporation, is focused on delivering flexible, high-accuracy industrial robots for precision automation challenges.
With its roots in the introduction of robot technology to Yamaha motorcycle assembly activities, the division has over 35 years’ experience solving automation challenges from factory-scale to micron-level. Yamaha’s industrial robots are now trusted by leading corporations worldwide, in activities as diverse as semiconductor fabrication and assembling electronic products, domestic appliances, automotive components, and large liquid-crystal panels.
Yamaha Motor FA Section offers a unified range of solutions for robotic assembly, including single-axis robots, SCARA, cartesian, and articulated robots. Innovations such as the LCM100 linear conveyor module; a smoother, space-saving and more versatile successor to conventional belt and roller conveyors continue to set the pace in factory automation. Core robotic technologies as well as key components and complete robot systems are all produced in-house, ensuring consistent quality and control over lead-times.
Headquartered in Hamamatsu, Yamaha Motor FA Section serves customers globally through its worldwide sales network spanning China, Taiwan, Korea, south Asia, north America, Australia/New Zealand, and Europe.
