CRANSTON, RI – AIM Solder, a leading global manufacturer of solder assembly materials for the electronics industry, is pleased to announce the appointment of Jua Coates to Customer Service Supervisor for AIM Solder Rhode Island.

Jua brings several years of experience in building and managing high-performing customer service teams in manufacturing environments to AIM. A proponent of the Voice of the Customer (VoC) methodology, Jua will guide the customer service team toward customized service, rapid conflict resolution, and increased customer satisfaction and loyalty.

“AIM’s top priority is providing exceptional customer experiences every step of the way,” ​said Kelly Cardone, AIM’s Director of Marketing & Customer Experience. “The addition of Jua to our US Customer Service Team is part of the company’s overall commitment to provide the highest level of service to our customers around the world, and we are confident that he will help AIM deliver on that promise in the United States.”

Jua can be reached at jcoates@aimsolder.com 

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