3-D engineering models for all DEK printer subassemblies can now be downloaded over the Internet, allowing machine owners to examine components in detail without taking a machine offline, and to verify and order new parts or upgrades quickly and easily.
 
The 3-D Find-a-Part service is free to all DEK machine owners, and is accessible 24/7 via the secure technical support account pages at www.dek.com.
 
Models are the actual CAD models used by DEK engineers, and are accurate, fully detailed and up to date. Customers can rotate the models in three axes, measure dimensions, zoom in or zoom out, isolate and inspect individual sub-components, and find part numbers using context sensitive keys. Price and availability, as well as online ordering, are also supported.
 
Because of the large file size for each model, DEK has installed extra, dedicated Internet infrastructure to support the service, so customers can view any model on screen in the time it takes to download the file.
 
“This service is valuable for customers needing to quickly inspect any subassembly or optional unit, such as a print head or underscreen cleaner, and also streamlines ordering of replacement or upgrade parts,” said Jon Howell, Customer Service Group manager. “As well as providing a more powerful troubleshooting solution than hard copy general assembly drawings, customers no longer have to spend time describing a required component to DEK sales or support staff. Examining a component and finding the part number now requires just a few simple mouse clicks.”
 
DEK, www.dek.com
 

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