LAS VEGAS – CIRCUITS ASSEMBLY today announced the winners of its 2016 Service Excellence Awards (SEAs) for electronics manufacturing services (EMS) providers and electronics assembly equipment, materials and software suppliers. CIRCUITS ASSEMBLY recognized companies that received the highest customer service ratings, as judged by their own customers, during a ceremony at IPC Apex Expo in Las Vegas.
In the EMS category, the overall winners were Creation Technologies (sales over $500 million), Firstronic (sales of $101 million to $500 million), Electronic Systems Inc. (sales of $20 million to $100 million), and BESTProto (sales under $20 million).
The EMS companies with the highest scores in each of five individual service categories also received awards. (Overall winners were excluded from winning individual categories.) In the small-company category, Naprotek, Trilogy Circuits, and Spectrum Assembly all tied for dependability/timely delivery. The quality category saw a three-way tie as well, with Naprotek, Trilogy Circuits, and Precise Connections taking top honors. Naprotek also won for value and responsiveness, and Silicon Forest Electronics took home the top prize for technology.
For firms with revenue between $20 million and $100 million, Western Electronics won for dependability/timely delivery. Applied Technical Services took top honors for responsiveness and value and shared the number one spot for technology with Qualitel. Qualitel also won in the quality category.
For EMS companies with revenue between $101 million and $500 million, SMTC won for dependability/timely delivery and responsiveness. Mack Technologies took home awards for quality, technology, and value.
For EMS firms with revenue over $500 million, Kimball Electronics took home all five awards.
Electronics assembly equipment award winners were Europlacer Americas for pick-and-place; Speedprint for screen printing; Microcare for cleaning/processing materials; MIRTEC for test and inspection; Indium for materials; Nordson Asymtek for dispensing; ECD for soldering equipment; Aegis Industrial Software for automation/manufacturing software; Promation USA for automation/handling equipment, and Datest for test laboratories.
“There was a big jump in entries this year, which we attribute to the widespread recognition of the value of the program,” said CIRCUITS ASSEMBLY editor-in-chief Mike Buetow. “We are so pleased to see so many companies eager to have third-party recognition of what their customers really think.”
Customers of SEA participants rated each company on a scale of 1 (poor) to 7 (best in class) in five service categories.
A donation of $4,000 was made on the participants’ behalf to the Surface Mount Technology Association’s Charles Hutchins Educational Grant. Part of each participant’s entry fee was included in the donation.
This is the 24th year CIRCUITS ASSEMBLY has sponsored the awards program.