LOS ANGELES – UP Media Group Inc. on Monday announced the winners of its 2007 Service Excellence Awards for EMS providers and electronics assembly equipment, materials and software suppliers. Circuits Assembly magazine recognized the companies that received the highest customer service ratings, as judged by their own customers, during a ceremony at the Apex trade show in Los Angeles.

In the EMS category, the overall winners were Integrated Microelectronics Inc. (revenues greater than $100 million) and Key Electronics (revenues less than $100 million).

Also receiving awards were EMS companies with the highest scores in each of five individual service categories. (The overall winners were excluded from winning individual categories.) In the small-company category, Synchronized Manufacturing Technologies swept all five categories: dependability/timely delivery, manufacturing quality, responsiveness, technology and value.

In the greater than $100 million revenues category, MACK Technologies won for dependability/timely delivery, manufacturing quality and technology, while Reptron Electronics received the responsiveness award. MACK and Reptron tied in the value category.

Electronics assembly equipment award winners were: Asymtek for dispensing; Assembléon for pick-and-place; BPM Microsystems for device programming equipment; DEK International for screen printing; BEST Inc. for rework/repair; Kyzen Corp. for cleaning/processing materials; and YESTech for test and inspection. EFD Inc. won the electronics assembly materials suppliers award in the solder paste category. Aegis Industrial Software Corp. received top honors in the manufacturing/supply chain management software category.

The customers of the SEA participants rated each company on a scale of 1 (poor) to 5 (superior) in five service categories.

In congratulating the winners during the awards presentation, Circuits Assembly editor in chief Mike Buetow called outstanding customer service "a journey, not an end, and one that you have to continually work at."

A donation of $5,000 was made on the participants’ behalf to the Surface Mount Technology Association’s Charles Hutchins Educational Grant. Part of each participant’s entry fee was included in the donation.

This is the 15^th year Circuits Assembly has sponsored the awards program.

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